Privacy Policy
VIP Floral respects the privacy of our customers and website visitors. This Privacy Policy explains generally how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our business.
1. Information We Collect
Depending on how you interact with VIP Floral, we may collect information including:
Name;
Billing address;
Delivery address;
Email address;
Telephone number;
Recipient name and contact information;
Hotel, business, venue, or event information;
Order details;
Gift card messages;
Payment and transaction information;
Communications with VIP Floral; and
Website, device, and usage information collected through applicable website technologies.
2. How We Use Information
We may use information to:
Process and fulfill orders;
Arrange flower and gift deliveries;
Contact purchasers and recipients when necessary;
Process payments;
Provide customer service;
Resolve order or delivery issues;
Prevent and investigate fraud;
Respond to payment disputes;
Maintain transaction and business records;
Improve our website, products, and services;
Comply with legal, tax, accounting, and regulatory obligations; and
Send marketing communications where permitted and according to available customer preferences.
3. Recipient Information
Customers frequently purchase flowers for another person.
The purchaser may provide a recipient’s name, telephone number, delivery address, workplace, hotel information, or other delivery instructions.
VIP Floral uses this information for purposes reasonably related to processing, delivering, and servicing the order.
4. Payment Information
Payments may be processed by third-party payment processors.
When payment information is processed directly by a third-party provider, VIP Floral may not receive or store complete payment-card information.
Payment providers process information according to their applicable terms and privacy practices.
5. Service Providers
VIP Floral may use third-party service providers to operate our business.
These may include:
Payment processors;
E-commerce providers;
Website hosting providers;
Delivery providers;
Email providers;
Analytics providers;
Fraud-prevention services; and
Other technology or professional service providers.
Information may be provided to these parties when reasonably necessary for them to perform services for VIP Floral.
6. Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support analytics or advertising functionality.
The specific technologies used may change depending on the services and integrations enabled on our website.
Where required by applicable law, visitors may be provided with choices regarding certain cookies or tracking technologies.
7. Marketing Communications
Customers who elect to receive promotional communications may unsubscribe using the instructions provided in those communications.
We may still send transactional communications reasonably necessary to process an order, payment, delivery, or customer-service request.
8. Sharing of Information
VIP Floral may disclose information when reasonably necessary to:
Fulfill an order;
Complete a delivery;
Process payment;
Work with service providers;
Detect or prevent fraud;
Respond to a chargeback or payment dispute;
Protect our rights;
Comply with applicable law or legal process; or
Complete a business transaction as permitted by law.
Any legally defined sale or sharing of personal information for advertising purposes, if applicable to technologies used on our website, will be handled as required by applicable law.
9. Data Security
VIP Floral uses reasonable administrative, technical, and organizational measures appropriate to our business to help protect personal information.
However, no website, electronic transmission, payment system, or data-storage system can be guaranteed to be completely secure.
10. Data Retention
We may retain order, transaction, customer-service, and related records for as long as reasonably necessary for legitimate business purposes, accounting, tax compliance, fraud prevention, dispute resolution, legal compliance, and enforcement of agreements.
11. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
VIP Floral is not responsible for the privacy practices of independent third-party websites.
12. Children’s Privacy
Our website and floral services are intended for a general audience and are not specifically directed toward children.
We do not knowingly seek to collect children’s personal information in circumstances prohibited by applicable law.
13. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights or choices concerning personal information.
You may contact VIP Floral with applicable privacy requests.
We may need to verify a request before acting on it and may retain information when permitted or required by law.
14. Changes to This Privacy Policy
VIP Floral may update this Privacy Policy periodically to reflect changes in our website, business practices, service providers, or applicable requirements.
The current version will be posted on our website with the applicable revision date.
15. Contact Us
For questions concerning this Privacy Policy or our privacy practices, please contact: